Platform Troubleshooting

1. Can not view login menu or online registration form

2. Can not Login (the page does not proceed to the trading platform once I login)

3. Can not view charts

1. Can not view login menu or online registration form

The Delta Index Platform, login pages and registration pages all require Flash version 9 or later to work. Please download the latest verison of Flash if you are unable to view the login menu or the online registration form. Either:

• Navigate to http://www.adobe.com/products/flashplayer/
• Or Google "Adobe flash player"

2. Can not Login (the page does not proceed to the trading platform once I login)

To enable cookies in IE 7 or IE 8:

1. Click Start > Control Panel. (Note: with Windows XP Classic View, click the Windows Start button > Settings > Control Panel).
2. Double-click the Internet Options icon.
3. Click the Privacy tab.
4. Click the Advanced button.
5. Select the option 'Override automatic cookie handling' under the Cookies section in the Advanced Privacy Settings window.
6. Select the 'Accept' or 'Prompt' option under 'First-party Cookies.'
7. Select the 'Accept' or 'Prompt' option under 'Third-party Cookies.' (Note: if you select the 'Prompt' option, you'll be prompted to click OK every time a website attempts to send you a cookie.)
8. In the Internet Options window, click OK to exit.

To enable cookies in IE 6:

1. Click Start > Control Panel. (Note: with Windows XP Classic View, click the Windows Start button > Settings > Control Panel).
2. Click the Advanced button.
3. Select the option 'Override Automatic Cookie Handling.'
4. Select the 'Accept' or 'Prompt' option under 'First-party Cookies.'
5. Select the 'Accept' or 'Prompt' option under 'Third-party Cookies.' (Note: if you select the 'Prompt' option, you'll be prompted to click OK every time a website attempts to send you a cookie.)
6. In the Internet Options window, click OK to exit.

To enable cookies in Mozilla Firefox 2.x (PC):

1. Click Tools > Options.
2. Click Privacy in the top panel.
3. Select the checkbox labeled 'Accept cookies from sites.'
4. Click OK.

To enable cookies in Mozilla Firefox 1.x (PC):

1. Click Tools > Options.
2. Click Privacy in the top panel.
3. Click the Cookies tab.
4. Select the checkbox labeled 'Allow sites to set cookies.'
5. Click OK.

To enable cookies in Mozilla Firefox (Mac):

1. Go to the Firefox drop-down menu.
2. Select Preferences.
3. Click Privacy.
4. Under Cookies, select the option 'Allow sites to set Cookies.'

3. Can not view charts

Java is required in order to get our charts to work correctly, please either

• Navigate to http://www.java.com/en/download/index.jsp
• or google "java download"