Questions and Answers
Q. What is financial spread betting?
A. Spread betting is a very simple concept and it shares many similarities with conventional trading. You 'buy' an instrument if you think its price is set to rise, or 'sell' if you think it will fall. It should be noted however that unlike share trading you will not own the shares or receive the same benefits accruing from that ownership.
Q. Are you regulated by the FSA – Financial Services Authority?
A. Yes, we are regulated by the Financial Services Authority; our FSA register number is 184333.
Q. Where are you based?
A. Delta Index Limited (based in Ireland) has entered into a partnership agreement with Gekko Global Markets (based in London) to provide operational services to all its clients.
Now, Delta Index is a trading name of Gekko Global Markets Limited.
Gekko Global Markets Ltd. business address is Floor 4, Audrey House, 16-20 Ely Place, London EC1N 6SN, United Kingdom.
Gekko Global Markets Ltd. registered office address is 55 Baker Street, London, W1U 7EU, United Kingdom
Q. How long has your company been established?
A. Delta Index Limited, based in Ireland, was founded in 2001.
In December 2011, Delta Index Limited (based in Ireland) has entered into a partnership agreement with Gekko Global Markets Limited (based in London) to provide Operational services to all its clients.
Gekko Global Markets Limited has been trading since 2008 and its company register number is 03148972.
Q. Do you offer seminars?
A. We offer a range of free seminars throughout the year. Please visit our Trading Academy for up to date information on seminar topics and dates.
Q. Is my money safe?
A. Yes, as an FSA regulated firm we are obliged to segregate all the clients’ funds with the company funds. Additionally, under the Financial Services Compensation Scheme (FSCS), from 31st December 2010, client deposit guarantee limit is increased to £85,000. For more information visit the FSCS website.
Q. What are your trading hours?
A. Our trading hours are 24 hours from Sunday 23:00 until Friday 21:15. Our Client Services department is open Monday to Friday 08:00 to 19:00.
Q. How can I apply for an account?
A. Please click here to open an account
Q. How can I deposit funds?
A. You can deposit funds instantly on our trading platform using a debit/credit card. Alternatively you can deposit funds via a bank transfer or cheque.
Q. How can I withdraw my money?
A. You can withdraw funds by accessing your account and selecting either a credit/debit card transfer or a bank wire transfer. Please note we do not return funds by cheque and we will only send funds back to source.
Q. How can I place a bet/trade?
A. You can place a bet/trade by using the online trading platform. You can also place a bet/trade over the telephone. Our minimum bet/trade size over the telephone is €1. For further information, please visit our Trading Academy.
Q. How can I retrieve my password?
A. You can retrieve your password by going to the login page for your account, selecting retrieve password and then follow the instructions. Alternatively please visit our Trading Academy for further information.
Q. How do I retrieve my username?
A. To retrieve your Username, please email or call our client services department.
Q. Where can I get more help to use the trading platform?
A. Please visit our Trading Academy for further assistance or alternatively please email or call our client services department.
Q. What is 'Trading Power'?
A. Trading Power is the amount of funds in your account that are available to initiate new trades. The maximum Trading Power available is 80% of your cash balance. As you open new positions, your Trading Power will reduce as your margin requirement increases.
In the event of an adverse market gap in volatile market conditions, non-guaranteed stops can sometimes be filled at a worse price than your specified level; this is known as 'slippage' or 'gapping'. By setting your maximum Trading Power at 80%, a 'Buffer Zone' is created so that if slippage does occur, there is a very strong probability that your available funds will be able to cover any additional loss.
Many clients value this facility as it gives them peace of mind as a result of the extra protection on their account.
Q. Why do my positions have 'Auto-Stops' attached?
A. To control the risk on your open positions, we have an inbuilt 'auto stop' function. This function automatically places a stop loss order on any open position at an appropriate market level. You may move the stop loss whenever and wherever you like, either closer to the market price (subject to a minimum stop distance) or further away, giving you maximum flexibility.
Q. How do I calculate my margin requirement?
A. Your margin requirement will now be goverened by the distance of your 'auto stop' giving you control over the funds required for each trade.
Q. Why are some of your prices quoted differently?
A. To allow for greater accuracy and transparency we quote our prices as you would see them in the underlying market. In order to see the tick size of a specific market please see the info section on the dealing platform.